Terms & Conditions

To Order:
  • Via our Internet Store: Browse or Search for products. Email us or call if you do not see the product you need.
  • By Telephone: Call 800-767-0665 (828-418-1060) from 8:00am to 5:30pm EST
  • Fax your order anytime to 828-670-7020.
  • Mail: 73 Ridgeway Road, Candler, NC 28715
Payment Terms:
PHENIX accepts all major credit cards for domestic sales. For those with NET 30 terms, unless otherwise noted, the customer promises to pay the invoiced amount within thirty (30) days from the date on the PHENIX invoice. PHENIX may assess an interest charge of up to 2.5% p.a. above the current prime rate quoted by Citibank, NA in NY, NY. Unless otherwise agreed, prices shall be quoted and invoices paid in US currency.

Unless otherwise noted in writing by PHENIX, all prices quoted shall be exclusive of transportation, insurance, taxes, customs fees, duties and other charges related thereto and customer shall report and pay any and all such charges and hold PHENIX harmless.

Shipping and Freight Terms:
Terms are FOB Shipping Point unless otherwise stated. Shipping charges are prepaid and added to the invoice. Standard shipping method is FedEx Ground, but alternate methods are available upon request. Priority shipping is available upon request. Large shipments may come palletized via LTL (Truck) shipment. Notify us if your facility cannot accommodate freight delivery.

Returns will only be accepted with a pre-approved Return Goods Authorization Number (RGA). Items must be returned within 15 days of receipt in their original packaging, including documentation and be in a re-sellable condition. Branded & Special Order Items are guaranteed to meet agreed upon specification but are not returnable. Custom orders, special orders, pre-sterilized products and products requiring special handling will be evaluated on a case-by-case basis and may be accepted for return at the discretion of PHENIX Research Products. There is a 20% restocking charge for returns on orders that were filled correctly. Credits for returned items are processed after product is received by PHENIX. To get more information or enter an RGA, please e-mail us.

International Orders:
Please note that international orders require prepayment before shipping, generally through bank transfer. International orders require confirmation before shipping, due to the high cost of shipping, duties & customs. There is a $500 minimum for all International Orders. PHENIX requests that all international orders ship FOB Collect. Shipping options include most carriers such as FEDEX, DHL, USPS & UPS.

It is the buyer’s responsibility to inspect all packages upon receipt. Shipping company rules require the receiver to inspect shipments and file damage claims within 5 days of receipt, otherwise a claim cannot be filed. Damaged goods shipped by a common carrier such as UPS or FedEx must be refused at the time of delivery. Damaged goods shipped by LTL Truck should be noted on the bill of lading and signed by the carrier’s driver. If the damage is not visible at the time of delivery, the customer is required to notify PHENIX of damages as soon as it is discovered, and to properly document those damages. It is important to note that if damages are reported more than 5 days after delivery, the carrier will not allow us to process a claim or to reimburse the customer. PHENIX will not be responsible for any damaged packages that were not refused or noted on the bill of lading.

Delivery, Cancellation, or Changes by Buyer:
Products will be shipped to the address specified by the buyer, FOB Sellers Shipping point, unless otherwise specified. Quoted shipping dates are approximate and may change. Orders in process may not be changed except with the seller’s written consent. Should consent to cancel be given, the buyer shall pay a cancellation fee of 25% of order value.

Shipping discrepancies on LTL shipments must be noted on the carrier bill of lading and signed by the carrier’s driver. All other discrepancies must be reported within 5 days of receipt of merchandise. PHENIX uses weight to validate shipping contents/quantities. All weights are verified by our shipping partners.

Products are intended for use in research laboratories and not for clinical use. PHENIX makes no warranty of fitness of product that it sells for any particular use. It is the responsibility of the buyer or user to validate all products prior to use.

Advertised promotions are based on advertised pricing (no special or quoted prices). Promotions cannot be combined. Void where prohibited. Promotional items will NOT be shipped to residential addresses. Limit one promotion per order.

Product specifications are subject to change without prior notice.

Taxes and Other Charges:
Any tax or related charge that PHENIX shall be required to pay to or collect for any government or agency, including, without limitation, VAT, sales tax or use tax, will be billed to and paid for by the customer.

Warranty and Limit of Liability:
PHENIX is committed to providing the highest quality products at competitive prices. PHENIX warrants that the products meet or exceed the stated specifications and performance standard. No other warranties of any kind, expressed or implied, are provided by PHENIX. PHENIX’s liability shall not exceed the purchase price of the product. PHENIX shall have no liability for direct, indirect, consequential, or incidental damage arising from the use or inability to use its products.

Trademarks™ & Registered Trademarks®
Product Names, Corporate Names or Titles on this web site may be trademarks(™) or Registered Trademarks (®) of companies. This information is obtained from public records, any omissions or errors are inadvertent. ©2014 Phenix Research Products, Inc.